Build a client journey that keeps working after the campaign ends.
Growth, operations and applied-AI consulting for salons, spas, studios, cosmetic businesses and appointment-led brands.
Where transformation commonly stalls.
We begin with the real workflow, commercial objective, information environment and accountability model.
- Bookings spread across social, messages and phone
- Low rebooking and inconsistent follow-up
- Campaign results that are hard to attribute
- Service menus and pricing that create friction
- Owner-dependent daily operations
A connected consulting programme.
Modules are combined around the outcome rather than sold as disconnected deliverables.
Booking and client journey
Design the path from discovery to consultation, booking, service, rebooking and loyalty.
Retention and membership
Build reminders, reactivation, packages, memberships and loyalty mechanics.
Local growth system
Coordinate content, paid media, landing pages and response workflows.
Studio operations
Clarify roles, service standards, schedules, stock and performance visibility.
Applied AI
Support content planning, enquiry triage, message drafting and operational reporting with human review.
Offer and brand architecture
Align positioning, service names, proof, price presentation and conversion assets.
Measured operating improvement.
The baseline and measures are agreed during diagnosis. Typical outcome areas include:
- Higher booking conversion
- More rebooking and repeat revenue
- Faster response to enquiries
- A clearer operating rhythm
- More useful marketing measurement
From focused diagnostic to embedded delivery.
Diagnostic
Evidence, workflow, systems, performance baseline and prioritised opportunity map.
Design sprint
Target operating model, requirements, controls, roadmap and implementation plan.
Implementation
Configuration, build, integration, launch, adoption, measurement and improvement.
Discuss the outcome you need.
Tell us what is changing, where work is getting stuck and what success needs to look like.